Last Updated: June 24, 2026
Purpose
This Privacy Policy describes the types of personal information BrainRobotics ("we", "us" or "our") collects from you when you use our website (www.brainrobotics.com), devices, products, applications, and register for an account with us (collectively, the "Services"), how we may use that information, how we protect the information that you provide us, and to whom and under what circumstances we may disclose it. By using our Services or voluntarily providing personal information to us, you consent to the terms of this Privacy Policy. If you do not agree to the Privacy Policy, please do not use the Services.
Personal Information We Collect
We may collect information that you provide when you interact with us through the Services, including:
i. Information you provide directly to us:
ii. Information collected automatically:
iii. Information from third parties:
iv. Information from third-party sources:
Use of Personal Information
We may use information about you for purposes described in this Privacy Policy or disclosed to you through the Services. We may use information about you:
BrainRobotics does not sell your personal information under any circumstances.
Disclosure of Personal Information
We may use, process and disclose the information we collect about you for our business purposes and as otherwise described in this Privacy Policy, including:
i. With our affiliates and subsidiaries, for purposes consistent with this Privacy Policy and applicable laws.
ii. With third parties that are under contract with BrainRobotics to perform a service or function on behalf of BrainRobotics. We use outside service providers to facilitate the Services, and to perform functions on our behalf, such as hosting, analytics, support, and maintenance of the Services. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements.
iii. With healthcare providers or clinicians, with your authorization, to support device fitting, calibration, or care coordination.
iv. With third parties where you have instructed us or provided us your consent to do so.
v. In order to protect the legal rights, safety, and security of BrainRobotics, our affiliates, business partners, and users of our Services, including to enforce our Terms of Service.
vi. To the extent necessary to comply with applicable law or regulations, governmental and law enforcement requests, court orders, subpoenas and other valid legal process.
Cookies
BrainRobotics does not use cookies when you visit the BrainRobotics website. However, third party platforms may collect cookies. When directed to a third party platform, their cookie policy applies. If BrainRobotics uses cookies in the future, we will update this Privacy Policy and provide users with a method to accept or reject cookies as required by the applicable privacy laws.
Other Sites and Services Operated by Third Parties
The Services may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. When visiting these sites or utilizing online services operated by third parties, the third party's privacy policy would apply, and not BrainRobotics Privacy Policy.
Security
The security and confidentiality of your personal information matters to us. For this reason, BrainRobotics uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or misuse. We evaluate these safeguards on an ongoing basis to help minimize risks. However, no method of transmission or storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, and you should not expect that your information will be secure in all circumstances.
Retention
We will maintain your personal information for as long as reasonably necessary to comply with legal obligations and applicable laws, or for no longer as required for legitimate business purposes. When personal information is no longer necessary for these purposes, we securely delete or anonymize it.
Account Control
Users have the ability to delete their BrainRobotics Kneuro Mobile App account in the App settings. To delete your BR University account, please contact the Privacy Team at privacyteam@brainrobotics.com.
Do Not Track
Some internet browsers may be configured to send "Do Not Track" ("DNT") signals to the online services that you visit. DNT is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, BrainRobotics and its website do not recognize DNT.
Social Media
We maintain a social media presence, such as a Facebook page, an Instagram page and an X feed. You can interact with us through social media, such as by posting content, sharing material from our Services, and using our social media plug-ins. When you interact with us using social media, we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at social media sites. We may use the information for the same types of purposes we describe throughout this Privacy Policy. Your use of social media sites is primarily governed by the site operators' privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites.
Cross-Border Transfers
To the extent personal information is transferred out of the country where the owner of that personal information lives, such as to our affiliates or business partners in other countries, including in the United States, different standards may apply to how your data is used and protected in those countries. BrainRobotics has appropriate safeguards in place in accordance with applicable legal requirements to ensure that data is adequately protected irrespective of the country. This includes obtaining written assurances from any third party given access to your data so as to require them to adopt standards that ensure an equivalent level of protection for data as that adopted by BrainRobotics and standardized corporate safeguards and contractual measures (based on the European Commission Model Clauses) for internal data transfers.
GDPR and Other Foreign Privacy Laws
Depending on your jurisdiction outside of the U.S., including the EU and Canada, you may have certain additional rights regarding the collection, use, and/or sharing of your personal information. Accordingly, BrainRobotics provides the utmost protections to your personal information. (See Your Choices and Rights below)
To protect your personal information, we will only make transfers that are necessary for the use of your personal information described in this Privacy Policy and will only transfer your personal information to the extent permitted by applicable data protection laws, relying on existing transfer mechanisms or safeguards, such as standard contractual clauses (SCCs) or explicit consent.
Your Choices and Rights
Depending on your jurisdiction, you may have the following rights:
You may exercise these rights by contacting us at privacyteam@brainrobotics.com. We will acknowledge receipt of your request within ten (10) business days and provide a substantive response within forty-five (45) calendar days or inform you of the reason and extension period (up to a total of ninety (90) days) in writing. We will verify your identity and jurisdiction before processing requests.
Children's Information
Our website and general consumer-facing applications are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 on our website without verifiable parental consent. If we learn that a child under the age of 13 has submitted personally identifiable information online without parental consent, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please contact us at privacyteam@brainrobotics.com.
Our prosthetic devices and related clinical services may be prescribed for and used by individuals under the age of 18, including children. In these cases, we may collect information necessary for device fitting, calibration, and support. Such information is only collected and processed with the consent of a parent or legal guardian, or as permitted under applicable law (for example, when provided by a clinician in a healthcare setting or when provided by a teacher, school or district who is providing such consent in compliance with applicable law). Parents and guardians may review their child's personal information, request deletion, or withdraw consent by contacting us at privacyteam@brainrobotics.com.
Use by Children Under 13. The Children's Online Privacy Protection Act ("COPPA") requires that all online service providers, including BrainRobotics, obtain parental consent before knowingly collecting personally identifiable information from children under the age of 13. BrainRobotics does not knowingly collect or solicit any personally identifiable information from children under the age of 13 except in compliance with COPPA. Children under the age of 13 are prohibited from using the Services or creating an Account unless they are doing so with parental consent or with the consent of a teacher, school, or district who is providing such consent in compliance with COPPA. If we learn that we have collected personal information from a person under the age of 13 that does not comply with COPPA, we will delete that information in a reasonably prudent amount of time. If you believe that a child under the age of 13 has provided personally identifiable information to us, please contact us at privacyteam@brainrobotics.com.
California & Other U.S. State Consumer Privacy Rights
Under some U.S. state consumer privacy laws, including California (CCPA), Washington (My Health My Data Act) and other U.S. states, residents may have a right to:
BrainRobotics will not discriminate against you for exercising any of these rights, which is further in line with your rights under state laws.
Sensitive Information. BrainRobotics receives information that may be considered sensitive under some state laws, such as certain account Information (e.g., log-in information). We process sensitive personal information to provide our products and services, for product research and development, for authentication, integrity, security, and safety reasons, to communicate with you, for legal reasons, and with your consent. BrainRobotics does not use or disclose sensitive personal information (as defined under CCPA) for purposes of inferring characteristics about a consumer, or in any way that would require us to provide a right to limit under the CCPA. Under certain laws, residents may also be permitted to opt out of certain profiling relating to automated processing analyzing certain categories of an individual's information that would produce a legal or similarly significant effect. BrainRobotics does not engage in this type of profiling of individuals.
To exercise your rights, please contact the Privacy Team by email at privacyteam@brainrobotics.com.
We will acknowledge receipt of your request within ten (10) business days and provide a substantive response within forty-five (45) calendar days or inform you of the reason and extension period (up to a total of ninety (90) days) in writing.
These rights are not absolute, are subject to exceptions and limitations, and may not be afforded to residents of all states. In certain cases, we may decline requests to exercise these rights where permitted by law. We will need to verify your identity to process your access, deletion, and correction requests and reserve the right to confirm your state or country residency. To verify your identity, we may require you to log into your existing mobile app account or your BR University account (if applicable), give a declaration as to your identity under penalty of perjury, and/or provide additional information, such as providing at least two pieces of personal information relating to your account (which will be compared to information we have, such as profile information) or as we otherwise may already have in our possession, such as your email address and phone number. We will verify your consumer request by comparing the information you provide to information already in our possession and take additional steps to minimize the risk of fraud. You may designate an authorized agent to submit your verified consumer request by providing written permission and verifying your identity, or through proof of power of attorney.
Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time by posting revisions to our website. If material changes are made in how personal information is collected, used, disclosed or otherwise processed, this Privacy Policy will be updated, and notices will be provided when/where appropriate. Any material changes to this Privacy Policy will be effective at the time of our posting of the updated policy. Where required to do so by law, BrainRobotics may seek your prior consent to any material changes we make to this Privacy Policy.
Contact Us
Please contact the BrainRobotics Privacy Team should you have any questions pertaining to this Privacy Policy or more specific questions related to personal information collected through our Services.
Address of Agent: 1826 Kramer Lane, Suite A, Austin, TX, 78758
Email: privacyteam@brainrobotics.com
Phone: 512-969-2989; 888-696-4228
Version 1.2
Last revised on: February 28, 2025
Welcome from the BrainRobotics team! Before using BrainRobotics software, website portal, mobile applications, and other software, website, and mobile features, including software, website, mobile features and platforms ("Site" or "Applications"), products and services (together, the "Services", "our Services", or "BrainRobotics' Services"), it is important that you carefully read the following agreement. All copyrighted or original works, trademarks, and proprietary intellectual property belong to BrainPortfolio Inc. ("BrainRobotics", "us", "our", and "we").
Certain features of the Services may be subject to additional guidelines, terms, or rules, which will be posted as appropriate in connection with such features. All such additional terms, guidelines, and rules, including the Privacy Policy, are incorporated by reference into these Terms of Service.
THESE TERMS OF SERVICE (THE "TERMS") ALONG WITH BRAINROBOTICS' PRIVACY POLICY SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF BRAINROBOTICS' SERVICES. BY USING THE SERVICES, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF OR ANY ENTITY THAT YOU REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). YOU MAY NOT USE THE SERVICES OR ACCEPT THE TERMS IF YOU ARE NOT AT LEAST 13 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT USE THE SERVICES.
THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 10.3) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
1. Accounts
2. Access to the Services
3. User Content
4. Your Data.
5. Consent to Contact by BrainRobotics.
6. Indemnification
You agree to indemnify and hold BrainRobotics (and its officers, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Services, (b) your violation of these Terms, (c) your violation of applicable laws or regulations or (d) your User Content. BrainRobotics reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of BrainRobotics. BrainRobotics will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
7. Third-Party Links.
The Services may contain links to third-party websites and services (collectively, "Third-Party Links"). Such Third-Party Links are not under the control of BrainRobotics, and we are not responsible for any Third-Party Links. BrainRobotics provides access to these Third-Party Links only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links. You use all Third-Party Links at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links, the applicable third party's terms and policies apply, including the third party's privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links.
8. Other Users.
Each Service user is solely responsible for any and all of its own User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others. We make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content. Your interactions with other Service users are solely between you and such users. You agree that BrainRobotics will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Service user, we are under no obligation to become involved.
9. App Stores.
10. Release.
You hereby release and forever discharge BrainRobotics (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Services (including any interactions with, or act or omission of, other Service users or any Third-Party Links). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR."
11. Disclaimers
THE SITE OR APPLICATIONS ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, AND BRAINROBOITCS (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS , WHETHER EXPRESS OR IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICES, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
12. Limitation on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BrainRobotics (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF BrainRobotics HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICES IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS (U.S. $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
13. Term and Termination.
14. Deletion of Sensitive Information.
Upon termination of your Account, you may request that BrainRobotics delete any Sensitive Information from its live databases and BrainRobotics agrees to take commercially reasonable steps to honor such request in a reasonable amount of time not to exceed ninety (90) days. You understand and agree that BrainRobotics may continue to have Sensitive Information in archive files or similar databases. You further agree that BrainRobotics has no obligation to delete aggregated or de-identified information. BrainRobotics may retain and use aggregated and de-identified information for any purpose that is consistent with applicable federal and state laws and regulations.
15. General
16. Dispute Resolution; Mandatory Arbitration.
17. Export.
The Services may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from BrainRobotics, or any products utilizing such data, in violation of the United States export laws or regulations.
18. Disclosures.
BrainRobotics is located at the address in Section 10.11. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
19. Electronic Communications.
The communications between you and BrainRobotics use electronic means, whether you use the Site or send us emails, or whether BrainRobotics posts notices on the Services or communicates with you via email. For contractual purposes, you (a) consent to receive communications from us in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing. The foregoing does not affect your non-waivable rights.
20. Entire Terms.
These Terms constitute the entire agreement between you and us regarding the use of the Services. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word "including" means "including without limitation". Your relationship to BrainRobotics is that of an independent contractor, and neither party is an agent or partner of the other.
21. Severability.
If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
22. Assignment.
These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without BrainRobotics's prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. BrainRobotics may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.
23. Copyright/Trademark Information.
Address of Agent: BrainRobotics Privacy Team, 888-696-4224, privacyteam@brainrobotics.com
Email: privacyteam@brainrobotics.com